Complaints Procedure

In the event of you being unhappy with any aspect of the treatment or service you have received, we have an in house complaints procedure. We take complaints very seriously and respond in a caring and sensitive manner. In addition to responding to a complaint we take the opportunity to make any improvements in our systems so that we may better serve you in the future.

 

You can register your complaint in the following way: By writing to us:

Andrea Bath,

The Company Director,

Skin 1st Ltd,

Rosewood House,  

45 Rosemary Terrace,

Blyth,

Northumberland,

NE24 3DS.

 

Please describe in detail the nature of your complaint.  We will respond within 28 working days in writing to your home address.

 

In the event we are unable to provide further treatments to you, you will be informed of this and the rationale for this decision.

 

If you remain unhappy with your response from Skin 1st Ltd, you may contact the Nursing Midwifery Council (NMC).

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Blyth Clinic Address **(Main Clinic)**

Rosewood House,

45 Rosemary Terrace,

Blyth NE24 3DS, UK

Alnwick Clinic Address (Thurs 2:45pm-6pm)

Enhance Beauty Rooms,

30 Bondgate Without,

Alnwick NE66 1PR, UK

Bedlington  Address (Fri 9:30am-12pm)

Bedlingtonshire Dental Practice, 30 Front Street East,

Bedlington NE22 5AA, UK

OUT REACH CLINICS TEMP CLOSED DUE TO COVID RESTRICTIONS

©2020 by Skin 1st Ltd. Company registered in England and Wales No: 12193630. Vat Registration: 336256108

**March 9th 2021 Update**
All Appointments are dummy appointments and I will be back in touch to schedule a real appointment once I have a firm reopening date, April 12th is not set in stone as yet by government.
Real appointments will be allocated fairly in the following order:.
1.  Priority will be given to those who had prior bookings already made in January/Feb/March.
2.  Then in order of the online booking coming in to me online. The computer notifies me of when you went online and made the booking (not the dummy date as that doesn't matter).
3.  Then New client requests.
I am currently closed for all procedures due to national lock down. I do not know when I will be able to reopen as yet.
If you already had a booking during lock down you are already on my priority list to contact once I have a firm date to reopen. You do not need to make any further bookings.
I currently have 3-4 weeks worth of bookings to reschedule so please be mindful of this when adding yourself to a dummy booking.
Thank you for understanding. See you soon Andrea